Buyer protection

Confidence from payment to delivery.

PomBuy keeps the transaction journey clear and gives buyers a direct support path when an order does not go as expected.

Protected payment

Payment is processed by PomBuy's configured payment provider and remains linked to the order throughout its lifecycle.

Delivery visibility

Shipment, tracking and receipt states stay connected to the transaction so buyers and sellers see the same progress.

Release after receipt

Seller payout follows the delivery and buyer-receipt process rather than being released immediately after payment.

Dedicated support

If something goes wrong, the buyer can open a support case connected to the order for review and follow-up.